Skills & Services

Ecommerce strategy, user experience design, product development and marketing.

Services

I work with clients in a number of ways. From top-level strategic consultancy through to hands-on design, development and project direction. Listed below are some of the ways I can help your brand succeed online.

I work with clients in a number of ways. From top-level strategic consultancy through to hands-on design and project direction. Listed below are some of the ways I can help your company succeed online.

Project Guardian

Executive project oversight reporting to the leadership team. Project team direction, coordinating resources, overcoming roadblocks, delivering digital projects on time, on budget and stress-free.

Strategy & Planning

Utilizing my knowledge and experience to ensure your digital strategy reflects the business vision and objectives. Advising on emerging technology and trends. Building out project and marketing plans as a solid foundation for success.

User Experience

I help you understand your digital customer and how your brand fits in their life. A user-friendly and intuitive experience is important, but a sprinkle of surprise and delight goes a long way.

Marketing

Harnessing the power of paid, owned and earned channels, I drive customer acquisition and build lifetime value through insightful CRM and high impact direct response marketing.

Ecommerce Optimization

With an inherent understanding of best practice ecommerce and by reviewing your site and marketing analytics, I optimize the user experience to boost conversion rate and other site metrics such as average order value and repeat visitation.

Mentor

As an agency founder, I have trained and mentored many up and coming digital folk. I can set up and train your in-house team. Design, customer experience, content generation, and campaign marketing is my passion and I love passing on skills and knowledge.

Start-up Junky

I am always open to new opportunities and to be part of a dynamic startup team. If you need someone to cover the strategy, creative, digital and marketing side, and you are looking for a growth hacker, I am your man!

Planning a 2020 Project?

Let's get the ball rolling.

Contact me

Project Guardian

Executive project oversight reporting to the leadership team. Project team direction, coordinating resources, overcoming roadblocks, delivering digital projects on time, on budget and stress-free.


Strategy & Planning

Utilizing my knowledge and experience to ensure your digital strategy reflects the business vision and objectives. Advising on emerging technology and trends. Building out project and marketing plans as a solid foundation for success.


User Experience Leader

I help you understand your digital customer and how your brand fits in their life. A user-friendly and intuitive experience is important, but a sprinkle of surprise and delight goes a long way.


Marketing

Harnessing the power of paid, owned and earned channels, I drive customer acquisition and build lifetime value through insightful CRM and high impact direct response marketing.


Ecommerce Optimization

With an inherent understanding of best practice ecommerce and by reviewing your site and marketing analytics, I optimize the user experience to boost conversion rate and other site metrics such as average order value and repeat visitation.


Mentor

As an agency founder, I have trained and mentored many up and coming digital folk. I can set up and train your in-house team. Design, customer experience, content generation, and campaign marketing is my passion and I love passing on skills and knowledge.


Start-up Junky

I am always open to new opportunities and to be part of a dynamic startup team. If you need someone to cover the strategy, creative, digital and marketing side, and you are looking for a growth hacker, I am your man!

Planning a 2020 Project?

Let's get the ball rolling.

Contact me

Skills


Business, Projects & People

Whether I am setting up and growing a business, working with clients to launch their project or managing teams of people, I have developed a leadership style that gets results.

  • Ability to formulate, clearly and succinctly communicate and execute a plan
  • Motivating and aligning teams to a common goal
  • Generating revenue and managing budgets
  • Problem-solving through creative and critical thinking
  • Asking 'why' at least 5 times
  • Identifying and nurturing skills in others
  • Delegating tasks and responsibilities, providing feedback and assistance where required
  • Firm believer in equal opportunity based on the skill and merit

Turning a Vision into Reality

Understanding the vision and business requirement is essential to me in the analysis phase. I can then carry out the research necessary to formulate a successful digital strategy and break down the strategy into a manageable plan and series of actions.

  • Market Place & Competitor Audit
  • Customer Insights Research
  • Analytics Interpretation
  • Brand Positioning
  • Ecommerce & Omni-commerce Strategy
  • Content Strategy
  • Setting Targets & Budgets
  • Vendor/Technology Selection

Interactive User Focused Design

I champion the user experience and data-driven design. My passion and core skills lie in designing rewarding frontend experience for website visitors and generating online revenue for my clients.

User Experience

  • Persona and scenario modeling
  • User Research
  • User Acceptance
  • A/B Testing
  • Wire Framing
  • User analytics & Recommendations
  • Accessability

Design

  • Digital Brand Creation
  • Ecommerce Design
  • Experience Design
  • Marketing Collateral & Campaigns

Targeted, Segmented & Personalised

I help clients draw up their marketing calendar and create integrated omni-channel campaigns. I work with 3rd party suppliers to manage and coordinate the trafficking, delivery, measurement and optimization process.

  • Marketing Plan Creation & Execution
  • Email Marketing
  • Affiliate Marketing
  • SEO & Paid Search
  • Social Media Marketing
  • A/B Testing
  • Blogger Outreach & Influencer Marketing

Stacking It Up

I have in-depth technical knowledge, allowing me to lead complex development and integration projects. I have experience working with a number of partners implementing content management, ecommerce and marketing solutions.

  • Responsive Design Production
  • Platform Selection
  • Content Management
  • Ecommerce Development
  • Third Party & API Integtration
  • Hosting & Maintenance
  • Security, PCI & GDPR Compliance

Partners

I work with numerous partners, technical platforms and service providers to deliver best in class digital solutions to my clients. I also have a roster of industry experts, providing specialist services such as copywriting or photography.

I work with numerous partners, technical platforms and service providers to deliver best in class digital solutions to my clients. I also have a roster of industry experts, providing specialist services such as copywriting or photography.


  • Chase Paymentech
  • Google Shopping
  • Google Wallet
  • Listrak
  • Amazon
  • Ebay
  • Nosto
  • Mailchimp
  • Microsoft Dynamics
  • Microsoft Navision
  • Oracle
  • Go Daddy
  • TaxJar
  • Shipper HQ
  • Shopify
  • Paypal
  • Retail Pro
  • Klevu
  • Sage
  • Wordpress
  • Algolia
  • Fastly
  • Hootsuite
  • Zaius
  • Yotpo
  • Swell
  • Zoovu
  • Hawk Search
  • Rackspace